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Untitled Document
Travel Glossary
Add-on
– A selection, typically at an increased price, added to a travel reservation.
Adjoining rooms
– Bordering hotel rooms that do not share a common door.
Advance purchase requirement
– Ticket must be purchased a minimum number of days before the flight departs.
ARC
– The Airlines Reporting Corporation - is responsible for supervising payments from travel agencies to airlines along with the manner in which tickets are issued to consumers.
Airport access fee
– A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills.
Availability
– The total number of seats allowed to be sold at a particular rate.
Base fare
– The cost of an airfare prior to addition of fees, taxes or surcharges.
Blackout dates
– Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.
Blocked space
– Seats reserved to be sold to third party companies at a discounted group rate.
Boarding pass
– A ticket issued at airport check-in that authorizes airplane boarding.
Bulk contract
– An agreement whereby an airline sells large blocks of seats at a discount for resale by a third party.
Bulk fare
– A reduced fare for purchases of a large number of tickets.
Business class
– While amenities vary based on the airline, business class generally falls between first class and coach.
Cancellation penalty
– A fee to charged to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
Commission
– A small fee that a travel agency or services adds to the total fee in order to make money.
Consolidator
– A business that has contracts with airlines to sell tickets in bulk, generally at a discounted rate.
Corporate agency
– A travel agency that usually caters to medium-large sized businesses.
Domestic fare
– An additional fare added to national flights.
Electronic ticket
– A paperless ticket that allows travelers to fly with only a photo ID. Commonly referred to as “E-ticket’s”, they cannot be lost or stolen because it is an electronic reservation.
Exclusive fare
– Discounted airfares offered by travel consolidators.
Fare basis (code)
– The code that determines the price of an airline ticket.
First class
– The class which offers the most premium service. Enhanced seating, meal selection, and drink offerings staples of this services.
Global distribution system (GDS)
– An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre.
Hub
– A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
IATAN
– International Airlines Travel Agent Network - Administers the IATAN card, the only widely accepted form of legitimate travel agent identification.
Interline connection
– A trip with a connection flight from a different airline.
Land arrangements
– All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.
Layover
– The period of time spent between connecting flights.
LDW - loss damage waiver
– Supplementary car rental insurance that covers theft, vandalism, and accident damage.
Leisure travel
– Usually signifies traveling for relaxation, vacation, or to visit friends/family.
Limited service hotel
– A hotel without a restaurant on the premises.
Lowest available fare
– The most inexpensive flight currently available.
Maximum stay
– The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare.
Minimum connect time
– The shortest time required in order to successfully transfer to a connecting flight. It is recommended to select a connecting flight that exceeds the minimum connection time.
Modified American plan (MAP)
– Meal plan that includes two daily meals, usually breakfast and dinner.
Net fare, net rate
– Implies the commission has already been added to the price of the fare.
No show
– A traveler that doesn’t appear for their flight, hotel, or car rental reservation.
Non-refundable
– A ticket in which no money will be returned if the customer no longer intends to use the ticket.
Non-transferable
– A ticket that can only be used by the person who was originally scheduled to fly at the time of purchase.
Nonstop
– A flight that travels directly to its destination without connections or layovers.
Occupancy rate
– The proportion of reservations expected during any given period.
Offline connection
– A connection that requires switching to both a new aircraft and carrier.
Off-peak
– A less expensive time to travel as result of lower consumer volume during these periods.
Operator
– Any company that provides any transportation service. Not just limited to flights, it also includes trains, buses, and cruise ships.
Overbooking
– When a carrier books more reservations than available seats.
Passenger facility charge (PFC)
– an additional fee for the use of the airport.
Passenger name record (PNR)
– The official name of one's reservation in a computer reservation system (CRS).
Personal effects coverage
– Additional car rental insurance covering loss of personal property from the rented vehicle.
Point-to-point
– Refers to the fares between two cities.
Published fare
– A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidaters.
Rack rate
– The price of a hotel prior to discount.
Reconfirm
– to double-check a reservation.
Record locator
– The number assigned to a reservation in the airlines number. This number is unique, as it will never be assigned again.
Red-eye flight
– A flight in which the travel takes place between the hours of 9pm and 7am.
Reissue
– When a new ticket is issued as a result of a change of plans. This can often require fees or penalties from the airport.
Round trip
– Two flights: the destination flight and its return trip.
Sabre
® – The world’s largest travel reservation system.
Saturday night stay
– In order to receive a specialty fare, a Saturday stay over is sometimes required.
Scheduled carrier
– An airline that offers regularly scheduled flights between destinations.
Special fare
– Any fare that deviates from normal pricing (typically discounted).
Shoulder season
– The period of time between busy and quiet seasons in which prices are typically at a midpoint.
Suite
– A hotel room that usually offers a living room and kitchenette in addition to the bedroom.
Supplier
– A company that offer travel services to the general public.
Through passenger
– A passenger who remains on the plane at a connecting stop on the way to his/her final destination.
Ticket stock
– Blank airline tickets.
Travel agent
– An individual or company that sell travel services on a commission basis.
Travel agency
– Usually used in the travel industry to refer to an ARC-appointed storefront retailer.
Unlimited mileage
– Signifies there are no mileage restrictions for renters.
Unrestricted fare
– An airfare with no limitations. It is typically refundable and has no blackout days.
Waiver
– A written acknowledgement that a passenger has declined something.